Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returned products must be in their original packaging without any missing contents.

To complete your return, we require a receipt or proof of purchase.Must include a valid original purchase order number from humixx.net. Purchases made outside of humixx.net must contact respective seller for returns.

There are certain situations where only partial refunds are granted (if applicable)
- Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 buissiness days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@humixx.com.

Sale items (if applicable)
Promotional Gift Items: All promotional gift items are not eligible for Returns, Exchanges, or Warranties.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@humixx.com and send your item to: 深圳市龙华区民治街道民治大道展涛科技大厦C座15层 1502 深圳市, 518000 Guangdong, China.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 深圳市龙华区民治街道民治大道展涛科技大厦C座15层 1502 深圳市, 518000 Guangdong, China

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.Customer will be given a Product Refund—shipping & handling fees will NOT be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.Humixx is not liable for lost or stolen return packages during transit/delivery.